TERMS AND CONDITIONS
1. Overview
This website is operated by Instantes Boémios Unipessoal Lda, trading as The Black Wolf Distillery ("we," "us," or "our"). By accessing or using this website, including all information, tools, and services, you ("you" or "user") agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users, including browsers, vendors, customers, merchants, and content contributors. Please read these Terms carefully before using our website. If you do not agree with these Terms, you may not access the website or use our services.
2. General Conditions & Online Store Terms
You must be of legal drinking age in your jurisdiction to use this site. You may not use our products for any illegal or unauthorized purpose. You agree to comply with all applicable laws. We reserve the right to refuse service to anyone, at any time, for any reason.
We sell and ship within Portugal. For inquiries regarding purchasing and shipping to other EU countries, please contact us at geral@theblackwolfdistillery.com. Product prices include Portuguese spirit tax and VAT. Purchasing products from this website is at your own risk. We do not guarantee customs clearance in any EU country, and any additional costs are your responsibility.
Your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer. Product prices are subject to change without notice. We are not liable for any modification, price change, suspension, or discontinuance of the Service. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
3. Return Policy
Our return policy lasts for 14 days. To be eligible for a return, the item must be unused, the seal unbroken, in its original packaging, and in the same condition you received it. Gift cards and sale items are non-refundable.
To initiate a return, email us at geral@theblackwolfdistillery.com with your proof of purchase, reason for return, and shipment tracking number. Send your return to:
The Black Wolf Distillery
Instantes Boémios Unipessoal Lda
Rua da Cerca, Urbanizaçao Madefil, Lote 15
3020-832 Souselas, Coimbra
Portugal
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Approved refunds will be credited to your original payment method. Contact your bank or credit card company if you haven't received your refund.
We only replace defective or damaged items. For exchanges, email us at geral@theblackwolfdistillery.com and send the item to the address above. You are responsible for return shipping costs, and our original shipping costs are non-refundable. For items over €50, consider using a trackable shipping service or insurance. We are not responsible for lost or damaged returns.
4. Products or Services
Certain products or services may be exclusively available online and may have limited quantities. We strive to display product colors accurately but cannot guarantee your monitor's display. We reserve the right to limit sales, quantities, and discontinue products at any time. We do not warrant that product quality will meet your expectations or that service errors will be corrected.
5. Accuracy of Billing and Account Information
We reserve the right to refuse or limit any order. We may attempt to notify you of changes or cancellations via email, billing address, or phone number. You agree to provide accurate and up-to-date purchase and account information, including your email address, credit card numbers, and expiration dates.
6. Optional Tools
We may provide access to third-party tools without any warranties or endorsement. Your use of these tools is at your own risk.
7. Accuracy, Completeness, and Timeliness of Information
We are not responsible for inaccurate, incomplete, or outdated information on this site. This site's content is for general information only.
8. Third-Party Links
We are not responsible for third-party websites or their content. Review third-party policies before engaging in any transactions.
9. User Comments, Feedback, and Other Submissions
We may use any comments you submit without restriction or obligation. We may monitor, edit, or remove content that we deem unlawful, offensive, or violates these Terms. You agree that your comments will not violate any third-party rights or contain harmful code. You are solely responsible for your comments.
10. Personal Information
Your personal information is governed by our Privacy Policy, which adheres to the EU GDPR.
11. Errors, Inaccuracies, and Omissions
We reserve the right to correct any errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, and availability without notice.
12. Prohibited Uses
You are prohibited from using the site for any unlawful or harmful purpose, including discrimination, harassment, transmitting viruses, collecting personal information, or interfering with security features.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee uninterrupted, timely, secure, or error-free service. Your use of the service is at your sole risk. We provide the service "as is" and "as available" without any warranties. We are not liable for any damages arising from your use of the service or any products.
14. Indemnification
You agree to indemnify and hold us harmless from any claim arising out of your breach of these Terms or your violation of any law or third-party rights.
15. Severability
If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in effect.
16. Termination
We may terminate these Terms at any time without notice if you fail to comply with any provision.
17. Entire Agreement
These Terms constitute the entire agreement between you and us regarding the Service.
18. Governing Law
These Terms are governed by the laws of Portugal.
19. Changes to Terms of Service
We reserve the right to update these Terms at any time. Your continued use of the website constitutes acceptance of any changes.
20. Contact Information
Contact us at geral@theblackwolfdistillery.com with any questions regarding these Terms.